Handling customer support for a Zazzle customer
I've been working with a Zazzle customer since June 5th! I didn't realize it has been that long, not until I looked at our email communication folder. It is a bit tricky trying to ensure that what the...
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I hope it goes ok, or is it the UK customer you mentioned in the shipping cost thread? I hope you get the sale. I had a similar situation with a lady wanting a card with certain textl layout, she had...
View ArticleRe: Handling customer support for a Zazzle customer
No, this is with a USA customer - I didn't follow up with her today to see if she got through on the phone to customer service. Fingers crossed!
View ArticleRe: Handling customer support for a Zazzle customer
Well ... I spent probably 3 hours this morning working on one of my designs to meet with my customer's request ... you see, she bought stamps with the image along with a throw pillow. The intensity of...
View ArticleRe: Handling customer support for a Zazzle customer
Oh gosh! Well, I don't know what to say about that :0 Stamps that have to exactly match a pillow? Customers really want some odd combinations sometimes! I don't think I would be able to do it without...
View ArticleRe: Handling customer support for a Zazzle customer
Well, I did intensify the colors for the pillow and did a few variations - plus I did some solid and then I changed the background for a couple of options for the customer. I asked her if she could...
View ArticleRe: Handling customer support for a Zazzle customer
UPDATE: I am still working with this customer - since June 5th!!! Designing and redesigning and tweaking. She asked for me to add a "center dot" in my text -- but I didn't see where using special...
View ArticleRe: Handling customer support for a Zazzle customer
You've been at it since June 5th???? Sure hope you're getting paid for your design work, JJ!
View ArticleRe: Handling customer support for a Zazzle customer
Yeah, right!!!!!! There have been sales along the way and a few extra purchases too. Fingers crossed that this turns out to be a winning experience!!!
View ArticleRe: Handling customer support for a Zazzle customer
I don't know what a center dot is lol, but www.fontsquirrel.com have lots and lots of cool free fonts.
View ArticleRe: Handling customer support for a Zazzle customer
Well, a center dot is like a period, but you raise up its position in the text stream to be where a hyphen would be. The customer said she found it on Wikipedia and was able to copy and paste it. I...
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